Support
Ask customers for a recording instead of a paragraph
Send them the recorder; they send back the exact clicks.
For support teams.
Free to download · Windows 10 & 11 · 4.5 MB
The same jittery cursor path replayed twice, raw and smoothed. Then the cursor looks from the editor line up, Arrow, Dark, Mac, Solar, Pointer and Hand, Solar is picked, and the take plays on with the Solar cursor.
The situation
Describing a problem in words takes ten emails; a recording shows it once.
How it is done in Sceed
- 1
Point the customer at the download.
- 2
They record the window where it happens.
- 3
The export arrives with the cursor and keystrokes visible.
- 4
Attach it to the ticket.
Related use cases
- SupportSupport answers that end the threadShow the setting, blur the account details, send. Faster than typing it out.
- SupportHelp centre articles with a video at the topOne clean recording per article, captions on, no narration needed.
- ProductSpec walkthroughs that replace the kickoffNarrate the document once. Engineers, designers and QA watch it before they ask questions.